Updated: June 13, 2025
The Terms of Service ("TOS") are legally binding between you, user ("User") of https://talltowndesign.com ("website", “site”), and us, Tall Town Design, Inc. (“us”, "we", “our”, "Tall Town Design”) and our Service (“Service”).
The TOS govern your rights and duties about your use of our site and Service that we provide. Read the TOS before using our site and/or Service. By accessing our site, you agree to be bound by the TOS. If you do not want to be bound by the TOS, do not use our site.
The TOS are valid until the provision of our Service is terminated either by you or us. Your rights and/or obligations under the TOS are not assignable, transferable nor sub-licensable unless you obtain our prior consent. We may transfer, assign or delegate our rights and/or obligations under the TOS with or without prior notice to you.
We may terminate the TOS or suspend your right to access our Service, when and not limited to in case of your breach of the TOS or any obligations under the TOS or applicable law or you committed fraud, negligence or misconduct.
with questions regarding our site, TOS or Service provided by Tall Town Design.
Service refers to everything that you can get on our site. This includes and is not limited to Digital Marketing, Website Development, Business Consultation, Search Engine Optimization (“SEO”), Google Ads Management, and Content Generation.
We may add to or subtract from our Service. If new features are not specifically referred to in the TOS, they are covered by the TOS unless unreasonable or impractical.
Revisions to your engagement with our Service include and are not limited to
upgrading,
downgrading,
cancellation, and request for
refund.
We strive to offer the most recent version of Service that will help you to achieve your goals, and in most cases we will communicate when there are revisions to Service. If improved Service is advertised on our site, this would be a good reason to either email us or complete our standard
contact formwith the request that Service be optimized. Additionally, if there is a specific way that we should be optimizing Service, then we would also like to hear from you.
At any point, you may email us or complete our standard
contact formwith a request to reduce Service.
When you cancel your use of a Service that we provide, we’ll deactivate forthcoming deliverable/s. You can cancel Service by emailing us or completing our standard
contact form.
At Tall Town Design, we are committed to providing high-quality services aligned with the scope and timeline agreed upon at the start of your project. This refund policy outlines the conditions under which refunds may be granted.
A non-refundable deposit of 50% is required before work begins. This payment secures your project slot and covers planning, research, and initial development. Once work has commenced, this deposit is non-refundable under all circumstances.
The remaining 50% is due upon completion of the project as defined in the original scope of work. If Tall Town Design fails to deliver on that scope—and all reasonable efforts to resolve the issue have been exhausted—a refund of the final payment may be considered, at our sole discretion.
For projects billed on an hourly basis, clients are not eligible for refunds on time already worked. However, if hours were purchased in advance and remain unused, a refund for those unused hours may be requested.
To request a refund on unused prepaid hours, please submit a written request within 30 days of the original payment.
To be eligible for a refund of the final payment or unused hours, clients must
Submit the request in writing within 14 days of final project delivery or within 30 days of unused hourly purchase.
Clearly outline the basis of the refund request.
Participate in a good-faith effort to resolve any outstanding concerns.
We're never obligated to refund during
Changes in client preference or direction not covered by the original scope.
Delays caused by lack of client feedback, communication or cooperation.
Completed deliverables that meet the defined project scope.
The client’s lack of expertise to implement or use the service or deliverables.
Breach of the TOS by the client.
Requests based on user error, including mistakes in providing content, access or instructions.
We value collaboration and are dedicated to completing work that meets your expectations. Whenever possible, we will work with you to find a resolution before a refund is considered.
You are responsible for paying the amount that you owe to us, regardless of the termination of the TOS or your use of our Service.
Select Service may only be available after a payment is made in full. Payments are carried out by third parties and not Tall Town Design. Read the terms of your financial intermediary because your relations with others are governed not by this agreement.
Upon a successful payment, Tall Town Design (and in some cases the financial intermediary, too) sends you a receipt if asked. Failure of payment may lead to cancellation of our Service, with or without prior notice to you.
You agree to be a valid user, and that each of the following attributes is applicable to you.
I have a legal capacity under the laws of my residency to be bound by the TOS and to Service by Tall Town Design.
If I represent another person or my company then I’m authorized to do so.
U.S. or other export and re-export restrictions and sanctions (which cover Service by Tall Town Design) do not apply to me.
Information that I submit to Tall Town Design is accurate.
Content submitted to Tall Town Design’s site is not provided in violation of copyright, trade secret, nor other intellectual property ("IP") rights of another.
I will not commercially exploit Tall Town Design’s Service, including but not limited to, by sub-licensing, re-selling, transferring, assigning, nor distributing respective Service to a third party unless I'm authorized to.
My use of Tall Town Design’s Service is lawful and subject to the TOS.
I will not infringe IP rights of Tall Town Design.
I will not perform acts aimed at a breach of normal functioning of neither Tall Town Design’s site nor Service.
When using the site and Service of Tall Town Design, I do not engage in activity leading to the violation of the law.
If you do not have the capacity to be bound by the TOS and/or to use our Service, you and your guardian/principal undertake the consequences resulting from your acceptance of the TOS.
Tall Town Design is exempt from liability for acts, omissions or consequences related to your use of our Service or your violation of the TOS. You agree to limit our liability to you to the total amount paid by you for our Service. If we find your use of our site and/or Service is inappropriate then the result could be suspension or termination of your use either with or without notice to you.
We intend to protect your privacy. To learn how we collect and process your personally identifiable information (“PII”) and about your rights, visit our
Privacy Policy. Unless you request written communications, you’ll receive in electronic form all of the information that we’re required by law to provide to you in writing.
Communications from us and to you may be emailed or sent by other modes of telecommunication. We assume that you are notified when we send an email to your address that you provided to us.
Materials that surface during our Service are the intellectual property (“IP”) of Tall Town Design and partners. Subject to the TOS, you are licensed to access and use our IP according to the conditions of our Service. The license we grant you is
Limited, where you can use the IP for purpose/s set in the TOS.
Non-exclusive, and Tall Town Design can grant the same and/or similar licenses to others.
Non-transferable, or only for your benefit, so you may not transfer the rights to another person.
Global, as not limited by territory, unless the applicable law prohibits such license in a country.
Revocable, we can terminate the license at our discretion.
The license authorizes you to use our IP by using the functionality of our site and material/s that were created from our Service to you.
You may view, copy, download and print our IP only when needed for your understanding of the information.
Do not remove copyright, trademark, and/or other proprietary notices from our IP.
Do not use our IP in a manner other than what is legal.
Do not sell nor exploit our IP for your commercial benefit, unless we provide you with consent to do so.
Tall Town Design is authorized to use your IP to enable the provision of our Service, and for marketing. For example, we may list your SEO project on our site or portfolio.
We do not guarantee that Service will be uninterrupted, timely nor error-free. Though we strive to be accessible, operation of our site and Service is not ensured for every platform and device.
To the maximum extent permitted by the law, we are not liable for special, incidental, indirect, nor consequential damages, including and not limited to damages for loss of profits that arise from the use of or inability to use our Service, or otherwise under or in connection with any provision of these TOS, even in the event of strict liability. This limitation applies if we’ve been advised of the possibility of damages.
Our Service may include use of, collaboration with, and/or recommendation that you engage with our partners or other third-party service providers. Content of third-party websites and/or services is not ours, and we are not responsible for it. Read the terms of others as applicable.
If not resolved during negotiations, dispute, claim or controversy applicable to the TOS, the breach, termination, enforcement, interpretation or validity thereof is determined by arbitration in the State of Washington before one arbitrator.
We may alter, suspend, or discontinue our site or Service in whole or in part, at any time and for any reason, with or without prior notice to you.
We may modify, amend or otherwise change the TOS. We indicate the effective date in the “Updated” section at the top of the TOS. If you continue to use the Services after an amendment is made then you have accepted changes, unless there is an obligation imposed on us to obtain your explicit consent to amendment/s.
The TOS and other relationships between you and us shall be governed by the laws of the State of Washington, United States of America.
Disputes and disagreements that arise from the TOS are resolved through negotiations.